Refund policy

Return & Refund Policy

Returns
We only accept returns in case of a damaged, defective, or wrong item. If you receive such an item, please contact us within 48 hours of delivery.

For a return to be eligible:

  • Item must be unused
  • In its original packaging
  • With unboxing video/photo proof

Non-Returnable Items

  • Sale/clearance items
  • Innerwear, cosmetics, or hygiene-sensitive products
  • Customized/personalized items
  • Change of mind / size-fit issues (returns not accepted in these cases)

Refund Process

  1. Send us your return request via WhatsApp/email along with the order number and unboxing video/photo
  2. Once approved, we'll share the return address
  3. A quality check will be done within 2-3 business days of receiving the item
  4. Refund will be processed within 5-7 business days via the original payment method or store credit

Exchange
For defective/wrong items, size/color exchange is available (subject to stock). Exchange window is also 48 hours.

Shipping Charges
For defective/wrong items, we will bear the return shipping cost.

Damaged/Wrong Item
If you receive a damaged or wrong item, contact us within 48 hours along with unboxing video/photo proof β€” we'll process an immediate replacement or full refund.

Same overlap note as before β€” "Returns" and "Damaged/Wrong Item" cover the same condition, so merging them would make the policy cleaner if you want.